The Chik-Fil-A Chronicles, Episode 1
I was assigned to DRA (dining room area) today with one of my new good friends who we’ll call “Joshua” for Biblical reasons (but mostly because it’s not his real name). He was cleaning tables and floors, and he told me all I needed to do was ask people if they needed refills or if they wanted me to take their trash. This is my favorite job in the entire restaurant, so I was very happy to do it.
During the course of my rounds, I noticed a lady equipped with a large container of lysol wipes cleaning a table and highchair. This woman was obviously concerned with cleanliness and her young child’s health, I thought. I then proceeded with my assignment, to offer refills where no man has offered refills before!
About ten minutes passed, and I had once again returned to the part of the store where Mr. and Mrs. Germophobe and their daughter (who I’ve decided to nickname Tornado for her supreme ability to spread food to the far reaches of the dining room) were sitting. I asked if I could do anything for them, and they assigned me to get three refills, take their tray, and trade in a kids’ meal toy for an ice cream cone. To my knowledge, that’s the maximum amount of service I’m supposed to give customers, as I regretfully informed another woman when she wanted me to refill her milkshake.
Finally, after the family had left, I made it around to that part of the room again. This is when I realized that maybe they weren’t such a nice family after all, and certainly weren’t as concerned with making a mess as I’d thought they were. It still isn’t clear how they managed to get that much food on the table, chairs, and floor; I didn’t think they’d ordered enough to make a mess like that. There were hashbrowns ground up and squished across the floor under and around the table; ketchup and other sauces covered the table; I think there may have been coke spilled on the ceiling, too (just kidding).
So now for the moral of the story. This lady had cleaned an already clean table and highchair. I know they were clean, because Joshua is a great employee (employee of the month, in fact) and I saw him clean them. What the lady didn’t do is clean up the mess she made afterward. Why? The only thing I can think of was that she was only concerned with having a clean table for herself, and gave no consideration to anyone else there or to the staff members who spent ten minutes sweeping, wiping, and mopping the area where she’d eaten.
In the words of Dave Berry, “A person who is nice to you, but rude to the waiter, is not a nice person.”
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