May 3, 2007
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Think Before You Order
The Chik-Fil-A Chronicles, Espisode 2
Cashier: “Hi! How can I help you today?”
Customer: “Thanks, uh, I’d like a number one combo on a wheat bun, and I’d like it with lettuce, tomatoes, cheese, and bacon. Oh, and can I get that with grilled chicken instead of the fried chicken?”
Cashier: “Yes, sir.”
[Rings up a number four]
Customer: “I wanted a number one.”
Cahsier: “The number one is an original Chik-Fil-A sandwich; the number four is the chargrilled chicken club, which is grilled chicken with lettuce, tomatoes, cheese, bacon, and pickles on a wheat bun.”
Customer: “Yeah, but I ordered a number one.”
[Sighs and rings up the number one that's really a number four]
Cashier: “Alright, anything else?”
[Finishes order and walks into kitchen]
Cashier to Cook: “¿Santiago? ¿Vea ese loco número uno, allí? Si, es realmente justo un número cuatro. Gracias, Santiago.”
Customer: “Hey, can I get a number one with coleslaw?”
Cashier: “Yes, that’s a number seven.”
Customer: “Oh, ok…uh…yeah, so a number one with coleslaw.”
[Cashier walks out back and shoots himself]
EDIT: It seems people think these little stories from work mean I don’t like my job. I really do like my job. I didn’t mind cleaning up after the lady the other day, and it doesn’t really upset me that some people are apparently too dumb to read the menu. These are just moments that make me think about the way people work, so I figured I’d share them. Honestly, the job is great: enjoyable, rewarding, fun…the only thing lacking from that list is “high-paying,” but I guess I can’t have everything.
EDIT AGAIN: “seems like you like the job, except for the annoying customers part.” Nope, I like the almost all customers just fine. Very few of them are truly annoying, except the women who come in groups for inconsequential meetings of various types. Those kinds always leave messes, complain about the food, viciously claim half the restaurant as their own, and thier children usually mark their territory in the play area. You know, the way badly trained animals might do in your living room.
Comments (20)
Ahahahaha! People are idiots.
Haha… yup! I’m so glad I’m no longer in the food service industry. It’s not fun.
haha, reminds me of selling jeans at Old Navy.
idiots!
“aren’t these jeans on sale?”
“No, the dark denim wash slim long leg ones are on sale”
“but these were hanging on the rack”
“they’re in the wrong place”
“can’t I get them at the sale price”
“No, only the dark denim wash slim long leg ones are on sale”
“Why not?”
“Like I just said, the dark denim wash slim long leg ones are on sale”
You get the idea ….
seems like you like the job, except for the annoying customers part.
Though I always read the menu first (which always irritates the people behind me, since I’m a slow reader and all), if I were to accidently order the wrong meal or not notice what I was ordering was actually on the menu and you said to me, “We actually have something like that. Number [whatever].” I would accept that with some variation of “I’ll have that then.” What I don’t understand is why/how anyone wouldn’t. You were just told that something like that exists, you should just agree and make life easier. Stupid people.
“See that crazy number one?” Haha.
Me gusta.
and i bet you thought the whole numbering system would make ordering easier.
The “above comment” was a joke. My friend (resonsible for the comment) IMed me and said something along the lines of “LOLERZ BEST VENN DIAGRAM EVER <333″ and I went, “Don’t tell me. Tell my Xanga.”
And then she did. Except not. At all.
Well, perhaps the Xanga Wink smilie could use some work. But the Xanga Bummed smilie makes me wanna hug it.
ahaha.
Working in food retail myself, or whatever you care to call it, I feel your pain.
smile…and think of the stories you will be able to share with your children when they begin working…
ha, thanks.
Sounds like you have a fascinating job. Makes mine feel boring. . . and it’s actually anything but.
mock me?
I’m Sorry. I take it back. I’m not going to explain it because then I’ll really be a b#tch, and I don’t want to create issues. I’m overly defensive sometimes, especially when I’m stressed & frustrated.
But you do presume that I am online all the time. Some days yes. Today, and perhaps for the majority of the next week I won’t be. I havent the time to answer your question. I’ve final exams, graduation, and finding jobs to attend to.
Ryc: ya know I was of certainty I would never have children and I would tell everyone I was never having children….
i’ve been meaning to send you this ever since i first saw your name on dan’s site:
alitos anesti!
I’m sure Chik-fil-A is like a lot of businesses in that field. Just do what the customer says even if it’s highly irrational. Someone came up to me at McDonald’s and gave me a Jack-in-the-Box coupon. I said, “Miss, this is not us.” The manager was close by and told me “take it, just take the money off the transaction.”
After that I learned whatever the customer says is right, insane possibly, but right.
ah i guess you are not greek then. allitos anesti is the response to christos anesti which is the pasha (easter) season greeting. interesting name if you’re not greek…
eh sorry if i maybe sounded rude! no problem i was just intrigued by the name and had never heard it used except in the context of the greeting. and conjugating greek at all is impressive!
Maybe they were thinking they could get the number 1 price with the extras for free? Of course, every restaurant I’ve ever been to gouges if you get extras. And that may not have been the case.